Refund Policy

Last updated: August 2026

This policy covers every paid membership and course bought through Klaas. It applies alongside your statutory rights, which it never takes away.

14-day refund window

You can request a full refund within 14 days of a purchase or of a subscription renewal. We will not ask you to justify the request. Refunds go back to the original payment method.

After 14 days

Past 14 days we do not refund a period that has already run. You can still cancel to stop the next renewal — see below. If something went wrong on our side (you were charged twice, were billed after cancelling, or could not access what you paid for), contact us and we will put it right whatever the date.

Cancelling a subscription

Cancel at any time from Billing in your account on the web. Cancelling stops all future renewals and you keep access until the end of the period you have already paid for. Cancelling on its own does not refund the current period; if you are inside the 14-day window and want that period back, ask us for a refund as well.

How to request a refund

Email contact@klaas.pro from the address on your account, with the community or course name and the approximate date of the charge. We answer refund requests within 5 business days. Approved refunds are issued immediately and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

Communities and creators

Klaas is the platform communities run on; the memberships and courses themselves are sold by the people who run each community. A community may offer terms more generous than this policy, and those apply on top of it. It cannot offer you less than this policy or less than your statutory rights. Send the request to us and we will handle it with the community.

Who you are buying from

Orders are processed by our merchant of record, Paddle.com Market Ltd, which handles payment, invoicing, tax and — where applicable — the refund itself. Paddle.com Market Ltd may contact you about a refund on our behalf. The service is operated by Klaas, a DBA of CLAYDEX Consulting Partners LLC.

Chargebacks

If you think a charge is wrong, please email us before opening a dispute with your bank — a refund is almost always faster. We may suspend access to an account with an unresolved chargeback until it is settled.

Contact

For anything about refunds, billing, or cancellation, contact us at contact@klaas.pro. See also our Terms of Service and Privacy Policy.